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How ch444 Handles Your Personal Information

Your account details, payment activity and device data are handled with care — this page sets out exactly what we collect, why we collect it, and what you can do about it. Access depends on local law and is available where local law permits.

Account DataPayment PrivacyCookie ControlsData RequestsContact Us
ch444 How ch444 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency sit at the centre of how we manage account data. Here is what that looks like in practice — from the moment you deposit via Raast to the day you close your account.

Account Security Your account is protected by password hashing and OTP verification on login. We do not store raw payment credentials — JazzCash and Easypaisa transactions are tokenised at the processor level before any record reaches our systems.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which parts of the platform are used most. You can withdraw cookie consent at any time through the cookie banner or your browser settings.
Data Retention Account and transaction records are kept for the period required by applicable law in the regions we serve. Once that period ends, personal data is deleted or anonymised — it is not archived indefinitely.
Your Rights You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion of data we no longer need to hold. We respond to verified requests through our support channel within a reasonable timeframe.
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to see what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your data request and our team will confirm receipt and next steps, usually within one business day.

Email Support

Send your privacy request to our support address. Include your registered email and the nature of your request — access, correction or deletion — so we can route it correctly.

Account Settings

Some data preferences — marketing communications, cookie consent — can be updated directly inside your account settings without contacting support at all.

Common Questions About Your Data

These are the questions we hear most often about how ch444 handles personal information. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — JazzCash, Easypaisa, Raast, bank transfer or debit card. Device and session data is also logged for security purposes.

Raw wallet credentials are not stored on our servers. Payment data is tokenised by the processor during the transaction. We retain only the transaction reference needed for your account record.

Yes. Send a data access request through live chat or email with your registered account details. We will verify your identity and provide a summary of the personal data we hold on your account.

Contact support with a deletion request. We will remove data that is no longer required for a legitimate purpose. Some records must be kept for the period required by local law before deletion is possible.

We share data only with payment processors needed to clear your transaction and with fraud-prevention services. We do not sell personal data. Disclosure to authorities happens only where local law requires it.

Use the cookie banner shown on your first visit, or adjust settings in your browser at any time. Analytics cookies can be switched off without affecting your ability to log in or make deposits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.